Return and Refund Policy
Thank you for shopping with Lazer India Appliances. We appreciate your trust in our products and services. Please read our return and refund policy carefully to ensure a smooth and hassle-free experience with your purchase.
1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will arrange for a return and provide you with a replacement or a full refund, including shipping costs.
1.2 Change of Mind: If you change your mind about your purchase, you may return the unused and undamaged item in its original packaging within 30 days of the delivery date. In such cases, you will be responsible for the return shipping costs, and a restocking fee may apply.
2.1 Eligibility: To be eligible for a refund, the returned product must be in its original condition, unused, and in the original packaging. Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
2.2 Refund Process: If your return is approved, we will initiate a refund to your original method of payment within 7 business days. Please note that it may take some time for your refund to be processed and for the credit to be reflected in your account, depending on your payment provider.
Exclusions: Please note that certain products are not eligible for return or refund, including:
- Products that have been used or damaged after delivery.
- Products without original packaging or with missing parts.
- Products returned after the specified return period.
- Products that are not in their original condition.
If you have any questions about our return and refund policy, or if you need assistance with your return, please contact our customer service team.
Customer Care Helpline
For immediate assistance, please call our Customer Care Helpline:
Toll-Free Number: 011 – 40237777
Local Contact: +91-9205805368
Address: Ground Floor, 43, Block A, Rajasthan Udyog Nagar, Jahangirpuri, New Delhi, 110033
Changes to This Policy
Lazer India reserves the right to modify or update this return and refund policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing Lazer India. We strive to provide you with high-quality products and excellent customer service.
Last updated: 10/03/2023